Frequently Asked Questions (FAQ)

1.) What do I need for operating seekda! connect?
For operating seekda! connect you need nothing else than a computer with internet access and an up to date browser.

2.) How can I transfer data to all channels?
seekda! connect transfers the data you have entered via the user-friendly Web interface directly and simultaneously to all of the connected partners. That ensures that your offers are up to date always and everywhere.

3.) What does seekda! connect cost me?
The costs of seekda! connect are composed of a one-time acquisition fee, a monthly fee and a transaction fee and are hence adjusted to the actual use.

4.) How do I get to know when a booking or reservation has occurred?
Whenever a booking or reservation occurs, the data will be automatically transferred to your internal system, no matter from which platform, if Travel Portal or your own website.

5.) Is the payment via seekda! connect secure for the clients?
Security standards in the online shopping sector are a very important topic for the clients. The PCI (Payment Card Industry) certification of seekda! connect guarantees highest level security concerning the order processing and payment.

6.) Is seekda! connect applicable for me?
seekda! connect is suitable for any accomodation business: No matter which kind or size, seekda! connect is the right choice for your hotel.

7.) I am operating a Theme Portal and would like to apply seekda! connect to my member hotels – is that possible?
Yes, it is. Our technical basis allows us the easy connection of additional distribution channels and portals to seekda! connect. The hotels can hence not only be present on theme channels, but also on many other channels and therefore widen their coverage drastically.

8.) Which support services does seekda! provide?
Our friendly and competent Customer Care Team helps you quickly; our technical support is also glad to solve your problems. By phone, e-Mail and Chat as well we are nearly always in reach for you.

9.) Am I always technically up to date with seekda! connect?
Yes, seekda! connect is based on most modern technologies and will be updated regularly with new features and functionalities. Our software updates will be installed automatically, which spares you any effort.